Terms & Conditions

TERMS & CONDITIONS

This policy applies to all the Winkdecor platforms (the “Site” or “Web Site” or “Mobile Application” or “App” or “Us” or “We” or “Social Media Platforms”), which is operated and owned by Winkdecor Pvt. Ltd., marketed and/or managed by Winkdecor Pvt. Ltd. It is Winkdecor’s policy to comply with general laws for protecting user information and bank details shared for the purpose of availing Winkdecor services. This regulates the processing of information relating to you and grants you various rights in respect of your personal data.

Any Images, Data or Files Uploaded on the website must not be used without the consent of the authorized personnel of the brand.

The Web Site contains links to other websites over which we have no control. Winkdecor is not responsible for the privacy policies or practices of other web sites to which you choose to link from Winkdecor.com. We encourage you to review the privacy policies of those other web sites so you can understand how they collect, use and share your information.

USER’S CONSENT

By using or visiting WINKDECOR platforms, you expressly consent to the Terms and conditions and our Privacy Policy and to WINKDECOR processing of Personal Information for the purposes given under the Terms & Conditions and this Privacy Policy, subject to the local laws, in the following ways such as;


to create a personalized account containing your contact information, email-id, address, bank details etc based on information you provide or imported from other sites or applications, or any information provided by third parties;
to contact you about any Website updates, informational and service-related communications, including important security updates
to inform you of other services available from WINKDECOR or its affiliates, if any. (“Affiliates” means entities that control or are controlled by or are under common control withWINKDECOR); to enable you to provide feedback, and contact WINKDECOR customer service in case of any problem with the services or emergency;
to conduct surveys, make promotions, advertise and to provide the results thereof such as success stories etc; to provide information about you and your experience to further promote our websites etc.
to help your friends, contacts, and potential customers find your profile and connect with you;
to allow you to share your experience and information with your connections;
to give search engines access to public information; to detect, investigate and prevent activities that may violate our policies and are illegal; to provide certain information that enable users to network, post information on social media such as facebook, twitter, Instagram etc; to generate internal reports about the use of our platforms and many more related uses.

SECURITY

You are responsible for ensuring that your login credentials (your username and password) are kept confidential.
In order to provide security measures, we have implemented technical and organizational measures specially designed to secure your personal information from accidental loss and unauthorized access, use, alteration or disclosure. However, due to the inherent open nature of the Internet and wireless communications, we do not provide guarantee that your personal information will be completely free from unauthorized access by third parties, because the transferring of money over or through WINKDECOR’s Platforms are not within our exclusive control.

Use of WINKDECOR services implies Users acknowledgement and assumption of this risk involved. WINKDECOR has made all reasonable efforts to put in place reasonable physical, electronic, and managerial procedures to safeguard the information we collect.

We seek to ensure compliance with the requirements of the Information Technology Act, 2000 as amended and rules made there under to ensure the protection and preservation of your privacy. However, it is your responsibility to not provide any sensitive data that you would not want to make public. You should be aware that your account may be monitored by the customers and service providers across the Websites.
We also use cookies to administer our platforms and deliver a personalized experience. For additional detailed information on each of these, please see below.

COOKIES

“Cookies” are pieces of information that may be placed on User’s device by a service provider for the purpose of facilitating and enhancing User communication and interaction. To the extent possible depending upon User’s device, WINKDECOR may use cookies (and similar items such as web beacons, tags, etc.) to customize User experience, to make usage of Apps more convenient or to enable WINKDECOR to enhance its Services. WINKDECOR may also use and place cookies on User devices from our third party service providers in connection with the User services, such as an analytics provider that helps User manage and analyze WINKDECOR Services. User may stop or restrict the placement of cookies on certain devices or flush them from User’s browser by adjusting User’s web browser preferences. However, User may still use WINKDECOR Services, but it may interfere with some of its functionality. Cookies and similar items are not used by WINKDECOR, and may automatically retrieve personal information from Users device without User’s knowledge. Cookies are device and browser specific, so if User makes a change to User’s environment WINKDECOR may reinstall a cookie.

CHANGES TO THIS PRIVACY POLICY

WINKDECOR, reserves the right, at its discretion, to change, modify, add, or remove portions from this Privacy Policy at any time. However, if at any time in the future WINKDECOR plans to use personal information or location-based data in a way that materially differs from this Privacy Policy, such as sharing such information with more third parties, WINKDECOR, will post such changes here and provide Users the opportunity to opt-out of such differing uses. Users, continuing to use our services, following the posting of any changes to this Privacy Policy means User’s acceptance to such changes.

 

POLICY TOWARDS CHILDREN

The Website is not directed to children under the age of 18 years. We do not knowingly collect personally identifiable information from individuals under the age of 18 years. We do not specifically collect information about children without parental consent or supervision. We encourage you to participate in your child’s experience with WINKDECOR.

 

OTHERS

Bank account details provided by the customer would be final and any error in the details provided by the customer would not be the responsibility of the brand.

If you have received an SMS or EMAIL of order delivered status and if it’s not received by you, please email or contact us within 24 hours.

email: support@winkdecor.com / contact us through live chat option.

The customer will be under an obligation to take utmost care of the product(s) whilst the products are in their possession. This includes all of the product(s) instructions, documents and wrappings while returning the product(s) in the same condition as received.

In circumstances where the customer feels that the product does not conform to the standards at the time of delivery, they shall promptly contact us via our mail support@winkdecor.com with details of the product and its damage within 1 day of receiving the products; whereon, the customer will receive instructions from us.

Upon return of the product, we will fully examine it and notify the customer of their right to a refund (if any) via e-mail within a reasonable period of time. We aim to process the refund as soon as possible and, in any case, within 30 working days from the day, we confirmed to the customer via e-mail that they are entitled to a refund.